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Career Story: Chief Executive Of A Healthcare Business

Chief Executive Of A Healthcare Business

Job Title: CEO Of An Intermediate-Sized Business

Type of Company: We provide diagnostic healthcare delivery, research and management services for central nervous system and sleep-related disorders.

Education: BS, Economics & Marketing, Cal State-Los Angeles

Previous Experience: I worked in operations and business development positions for Fortune 500 companies. I also owned and sold a small healthcare business.

Job Tasks: My job as CEO consists of spearheading strategic planning, corporate strategy, corporate officer direction and community-minded endeavors. I also serve as chairman of the Board of Directors for our organization.

A typical day consists of meetings with senior management and important clients. I try to focus on one aspect of our business at the delivery of patient care or research level at least once or twice per week. This puts me in touch with our primary mission and the employees that deliver it.

The responsibilities associated with the position are numerous. I have to be in touch with every aspect of the business, at every level. So getting out of the office is essential. Experiencing the business as employees experience it provides insight and the basis for innovation. Most good ideas come from employees doing the work day in and day out. As a CEO, I have to take pains to process the input from all levels of the organization and translate that input into meaningful decisions.

Being available for anyone in the organization is also an important part of my job. This open-door philosophy fosters good relations and helps resolve disputes.

As the CEO, I accept responsibility for the organization. But I also recognize that it's the employees ultimately who determine if we fail or succeed.

Best and Worst Parts of the Job: The best part of my job is working with employees at every level and seeing the benefits that their efforts bring to patients. The satisfaction I derive from this is greater than the boost I get from financial success or growth metrics. Seeing patients benefit from our services adds value to my role as CEO. Getting to know caregivers and researchers helps me establish a better rapport with them and this is crucial to assuring our success.

The worst part of the job is the overwhelming amount of paperwork that I have to process. The healthcare system is one of the most regulated in corporate America. Our corporate counsel attempts to prepare and streamline this paperwork but my need to know what I am signing takes an inordinate amount of time.

Job Tips:
1. Ensure that you lead your life with integrity and purpose, in the workplace and with your family. Integrity is a characteristic of all good CEO's and the gist of what it means to be a leader.

2. Develop a keen understanding of people and how they think and what motivates them.

3. Approach your academic endeavors with vigor. Strive to be the one with the most knowledge, not just the best GPA. Make sure your academic interests are diverse, not simply focused on the area of your chosen profession. Being well rounded allows CEO's to draw from a much wider knowledge base than their business experience alone would. Some of the most important lessons and ideas come from areas outside your area of expertise.

4. Understand, foster and support the TRUE meaning of "team".

Additional Thoughts: Always maintain a healthy balance between business, family and life in general. CEO's can burn out quickly or become too narrow-minded without a balanced life. Achieving this will ultimately enhance your performance.

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