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Career Story: Information Technology (IT) Manager

Information Technology (IT) Manager

Job Title: Information Technology Manager

Education: BA in Economics, Smith Collere, •• MA in Library Science, University of Minnesota

Previous Experience: Before coming to the Federal Reserve Bank, I held a couple of contractor positions at the University of Minnesota. I worked as a librarian at the Center for Urban and Regional Affairs and the the Center for Fire Information, Research, and Education. At the Bank, I started as a research librarian, became a records manager, and managed administrative services before becoming an information technology manager.

Job Tasks: I work as an Applications Development Manager at the Federal Reserve Bank. I manage three teams that are responsible for developing and supporting knowledge management applications. My staff develops and maintains pages and applications served up on the Bank's intranet (a web site that can be only accessed internally) and the public web site, they develop, administer and support an electronic document management system, they develop Cold Fusion and Lotus Notes applications and the carry out the activities of the Records Center.

Best and Worst Parts of the Job: The best part of my job is that there is a lot of variety. I have evolved from being a librarian in the Research Library to being a certified Records Manager to being an Applications Development Manager, to managing various business processes such as the Copy Center, the Document Processing Department, the IT Call Center, Desktop Support Services, and the Records Center. I interact with a great variety of people, meet with staff at other Federal Reserve Banks, and am constantly learning new things.

Job Tips:
1. Be flexible and open to taking on new assignments. You never know what you will like and what may develop.

2. Try to guess what might be valuable in the future and don't be afraid to make suggestions to your superiors about projects, enhancements, etc. If you provide a strong case with the right amount of documentation, they will usually listen to you.

3. Figure out your boss' hot buttons. Once you know them, be sure to do work that supports this direction. Don't waste a lot of time trying to promote projects that you may care about but that are not important to others.

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