dcsimg

Career Story: Client Care Specialist For A Pest Control Company

Client Care Specialist For A Pest Control Company

Job Title: Client Care Professional

Type of Company: I work for a pest control company.

Education: student, Accounting, Kaplan University (BA program)

Previous Experience: I have done customer service since I started working.

Job Tasks: I work in an office where I'm responsible for answering phones, scheduling service and booking new clients. I schedule appointments for our exterminator to go out and take care of our clients' pest concerns. I am very busy all day long. I work 7AM-4PM and I don't stop very often. My job can be challenging at times as I need to make sure that the service professionals have work to do the next day and that the areas they are visiting are adjacent to one another. I had to take a pest management course to learn the habits of a lot of different pests and insects. I pull all of the reports daily, I answer the phones, do the petty cash drawer, print off schedules. But the real focus of my job is delivering customer service to our clients. I have to ensure that when I get off the phone with them, they're 100% satisfied.

I have been with the company I work for just about three years now and I really enjoy it. I have to report to my managers every time there is a conflict with a client or a service professional. My job is very fast-paced and there is always something to do.

Best and Worst Parts of the Job: The best part of my job would be that I have the resources to help me if I ever have a pest issue. I have gained a good working knowledge of a number of pests and insects and know their habits.

The worst part of the job is having to help clients who come into the office. I had an experience where someone came in to my office and they left behind a bug that was crawling on my desk.

Job Tips: I would tell people who are inquiring about this position that they need to be ready to work, since there is rarely any down time. You need to be able to understand terminology, insect habits, and be able to answer clients' questions. You will also have a lot of training. If you are dedicated, though, you will be successful.

Additional Thoughts: Put your mind to it and you can do anything. I am a classy girl and I work for a bug company. I make great money and would not change my job.

Popular Schools offering Customer Service Management Programs

 
Results:  10
Matching School Ads

With an education from an Art Institutes school, imagine what you could create.

Selected Campus Locations:

As a student at South University, Online Programs you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.

Selected Campus Locations:
  • Online

At Widener University, we proudly cultivate challenging and culturally diverse learning environments where academics, leadership, and service come first. Founded in 1821 in Chester, Pennsylvania, Widener is nationally recognized for our commitment to civic engagement, service, and social responsibility. It is our goal to develop true leaders who inspire positive change throughout our community.

Selected Campus Locations:
  • Online

Utica College, founded in 1946, is a comprehensive private institution located in upstate central New York.  The College offers regionally accredited online certificates, bachelors, masters, and doctoral degrees in healthcare, cybersecurity, financial crime, nursing, physical therapy, business, criminal justice, and data science.  All courses are taught by credentialed, highly experienced faculty with significant and ongoing accomplishments in their respective fields.

Selected Campus Locations:
  • Online

The University of Scranton has grounded its education in Catholic and Jesuit principles based on intellectual growth and integrity, all of which shape the online master’s and certificate programs. You can choose one of five degree programs from a selective institution ranked among the top 10 master’s universities in the North by U.S. News & World Report.

Selected Campus Locations:
  • Online

Earn your graduate degree online with Northcentral University.

Selected Campus Locations:
  • Online

Start the next chapter of your life with an Associate or Bachelor degree from Miller-Motte College Online Division.

Selected Campus Locations:
  • Online

Since 1977, Keiser University has maintained a practical, hands-on approach to career education to help our students achieve their personal and professional goals.  Our student-centered approach remains at the foundation of the Keiser University mission and continues to attract students who prefer a more personal learning experience.

Selected Campus Locations:
  • Online
You are visiting:

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Customer Service Representatives, including:

Back to Top