dcsimg

Career Story: Customer Service Rep At A Car Dealership

Customer Service Rep At A Car Dealership

Job Title: Customer Service Rep.

Type of Company: A car dealership

Education: BA, George Mason University

Previous Experience: I worked at an auto repair shop.

Job Tasks: I begin each day, going to my computer and logging on. We are required to punch in and out (when we leave for the day) on a time clock using our computer. When customers come in I greet them and address their concerns with their vehicles. I type the customer's name, address, phone number and car information into the computer and the problems and/or the service the customer wants done. I print out a work order to give to the technician so he knows what the customer wants. When the technician has checked the car, he gives me the information and I prepare a job estimate. I contact the customer and ask for his/her approval to complete the work. If the car is under warranty, I get permission from the warranty company.

I schedule and dispatch all work orders to nine technicians . I advise customers of necessary repairs. I prepare job estimates and customers' bills . I prepare purchase orders if we pay for the customer to rent a car or hire an outside repair facility to complete the work. I arrange car rentals and sublet labor . I generate business and sales by calling previous customers and making recommendations or reminding them when service is due . I handle correspondence over the Internet and phone such as making appointments and answering questions.

Best and Worst Parts of the Job: The best part of the job is getting to work directly with the public. I enjoy helping people.

The worst part is I work where we have no heat or air conditioning and it gets very cold in the winter. This past January was almost unbearable.

Job Tips: The customer is always Right! When a customer is very upset, take a deep breath and remain calm. Try to reassure the customer that you are always looking out for their best interests. Never argue with a customer.

Additional Thoughts: If I had to change anything, I would have gotten certified in secondary education so that I could take my degree in English and work in a classroom. I enjoy people but I love children.

Popular Schools offering Customer Service Management Programs

 
Results:  10
Matching School Ads

Colorado State University-Global Campus

Colorado State University-Global Campus (CSU-Global) offers career relevant bachelor’s and master’s degree programs for working adults and nontraditional learners.

Selected Campus Locations:
  • Online

Learning at Full Sail University has always centered around interaction and the exchange of ideas. Our online curriculum fully embraces this philosophy.

Selected Campus Locations:
  • Online

The Chicago School is a not-for-profit, regionally accredited institution with more than 4285 students at campuses across the country and online.

Selected Campus Locations:
  • Los Angeles

Purdue University offers a strong foundation of tradition and history, an environment of intellectual curiosity and discovery, and a supportive, student-centered approach to learning.

Selected Campus Locations:
  • Online

Founded in 1876, Johns Hopkins University, a top tier research university with campus locations in Maryland and Washington, DC, and online.

Selected Campus Locations:
  • Online

American University is a leader in global education, enrolling a diverse student body from throughout the United States and nearly 140 countries. Located in Washington, D.C., the university provides opportunities for academic excellence, public service, and internships in the nation’s capital and around the world.

Selected Campus Locations:
  • Online

The University

With over 80 years of academic achievements, Jacksonville University is a traditional, longstanding institution consistently ranked by U.S. News & World Report as one of America's best colleges.

Selected Campus Locations:
  • Online

Why earn your degree at Grand Canyon University? GCU is a regionally accredited university offering graduate and undergraduate degrees in Business, Nursing, Psychology, Education & more. Apply today!

Selected Campus Locations:
  • Online
You are visiting:

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Customer Service Representatives, including:

Back to Top