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Career Story: Customer Service Rep At A Community Credit Union

Customer Service Rep At A Community Credit Union

Job Title: Customer Service

Type of Company: I work for a community credit union.

Education: some college

Previous Experience: I worked as a teller and head teller for Fleet bank. I also worked as a customer service manager for four years.

Job Tasks: I provide information on credit union products and services: loans, checking and savings accounts, mortgages, and online banking. I open new accounts for members and, for those who aren't aware, explain how checking and savings accounts work. I also take in loan applications and approve or deny them. Usually, when I have to deny one, I give the applicant some advice on how to improve his credit so his chances will be bettered the next time. We also open accounts for children and teens.

From time to time I also show members how to use a debit card and balance a checkbook. Other duties I perform are running department meetings, performing research on member's accounts, and presenting new information to groups. I am also a notary public and help to train new staff.

Best and Worst Parts of the Job: I really like meeting new people and helping them reach their financial goals. The one thing I don't like about my job is that some of the people that come in can be rude. But I try to help them the best I can and hopefully solve whatever problems they've been having with their accounts.

Job Tips:
1. Make sure that you can speak in public. As a manager I had to run many meetings and presentations.

2. Develop good listening skills. Sometimes people come in with a problem and they just want you to listen to them. You need to be very organized and attentive to detail. There are lots of regulations in the banking industry that have to be followed.

Additional Thoughts: If a student were to shadow me for a day I think what would surprise him the most is the amount of information that you need to learn. In my occupation you need to know a little about everything because you never know what a member is going to come in and ask you. We also have a lot of follow-up work to do after the members leave our office.

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