Job Title: Customer Service Representative
Type of Company: I work for a large company that has several divisions in the energy technology, industry, and healthcare fields. I work in the Healthcare division, and the area that I work in sells diagnostic equipment to healthcare providers worldwide.
Education: BA, English, Boston College
Previous Experience: This is my first job since I graduated from college. I had a variety of unpaid internships and childcare jobs and worked a waitress before graduation.
Job Tasks: I work as a customer service representative for a large corporation that manufactures and sells important and expensive healthcare diagnostic equipment (in other words, the machines that hospitals use to test their patients for various diseases). In the customer service department, my main duty is to provide support to our customers purchasing this equipment. That means that I spend most of my time at the computer, answering phones. Customers call in for a wide variety of reasons. Some of the things they need are: to place an order with me, to ask about our pricing, to get information on the products that we sell, or to lodge complaints about problems they're having with the products. Overall, I have to be the face of the company for the customers who call in. I try to help them solve any problems they're having and ensure that they keep purchasing products from my company in the future.
Best and Worst Parts of the Job: I love getting to work with people every day. I spend a lot of my time on the phone with customers, so I always get to make conversation and talk to new and different people. I have to try hard to make sure that when customers call in, they get a good impression of our company, and I have to put on a friendly, helpful, well-informed face. This can be both challenging and fulfilling. However, my job can be frustrating at times because I am also the person who fields complaints. This means that sometimes I have to deal with very angry and frustrated customers, which can be difficult and stressful. I try to get them what they need and solve their issues, but I don't always succeed.
Job Tips: If you like interacting with people, making conversation, and using your people skills and you want to be part of a large company (with lots of opportunities), customer service is a really good place to start. It is a job that helps develop your ability to think on your feet, act quickly and intelligently, and always look out for the customer's needs. In order to find a position like this, I would recommend doing some research on what kind of company you would like to work for -- large, small, what kind of products they sell, what their market is, etc. -- and then find several companies that fit your interests. Try sending your resume into Human Resources. If they're not hiring, try to simply schedule an "information interview" -- a way to just get your face in there, meet someone in the hiring department, learn more about what the company is like, and get your resume to them. That way whenever a position does open up, they will have a much better chance of remembering you for the job.
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