Job Title: Assistant Branch Manager
Type of Company: I work for a savings bank headquartered in Lowell, Massachusetts.
Education: Certificates and Diplomas, Banking, Center for Financial Training (CFT)
Previous Experience: While still in high school, taking Accounting classes, my teacher offered me the opportunity of working at the bank located in my school on co-op. I enjoyed it so much, I made a career out of it.
Job Tasks: On a daily basis, my job at the bank is to ensure the branch is adequately staffed, that there are enough employees working each day to cover breaks and lunches for customer service. I balance the ATM machine and fill it with money for customer use. I assist customers with their accounts and open new ones, including certificates of deposits, checking and savings accounts and rental accounts, etc. I accept loan and mortgage applications when customers apply for credit for a new car, consolidate credit card debt, purchase a new home or refinance their existing mortgage balance to lower interest rates. I assist customers with their safe deposit boxes, letting them in to their box by identifying the customer first. I order cash for the vault to make sure we have plenty of money to support the banks cash needs. I make sure the bank is secure and that our security camera's working properly, vaults are locked and alarms are set.
I also make sales calls to local businesses to try to offer them better business accounts than the ones they currently have in hopes that they will switch to my bank. When helping customers, I try to assist them with the bank's products and services because not everyone is aware what the bank has to offer.
Best and Worst Parts of the Job: The best parts of my job are helping people and making sure they leave the bank happy and satisfied. I have the pleasure of working with great people, customers and co-workers alike. I have a rewarding and fulfilling career and enjoy the diversity of banking.
The worst parts of my job are giving constructive criticism when necessary, dealing with irate customers and sometimes the long hours.
Job Tips: Always try to further your knowledge in any career you choose. Do the best you can do and be hard on yourself. Have confidence and remain positive. And never take anything personally. Dress for the position you want, not the one you have. Smile often! It's free and everyone likes to see a smile.
Additional Thoughts: The benefits of working at a bank are rewarding, both personally and financially. I wouldn't change a thing about how I have approached my career because it helped shape me into the person that I have become. You live and learn from all life's lessons whether it be in banking or other occupations. Banking is my livelihood, a family away from family. It has given me so many wonderful things that I have worked hard for, as well as self-confidence and pride. It has made me appreciate so many things in my life. I am very lucky to work in one of the best financial institutions; especially in this tough economy, my bank is very stable. I couldn't ask for more. I love my job!
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Managers, including: