dcsimg

Career Story: Floor Manager At A Retail Outlet

Floor Manager At A Retail Outlet

Job Title: Customer Service Supervisor/Front End Super

Type of Company: A retail store.

Education: High school

Previous Experience: I was an administrative assistant.

Job Tasks: I deal with customers' problems and try to satisfy them. I make change for the cashiers and oversee the employees work. I mark them absent and make sure they are not out of points or they will be terminated. I make sure their workload is complete at the end of each shift or report to the general manager that it is not complete. I balance the money in the cash office one day a week. I must see to it that each register balances; if one of them doesn't, I have to find out where the money went to and who made the mistake. I have to enter the money mistakes in the computer and send it to cooperate each day. We also bundle the money after we weigh it. Each time someone enters the cash office we must generate a computer report. You must learn to deal with foolish problems as well a important ones. You must make everyone feel good no matter what the outcome may be. You must be able to say "No" to employees as well as the customers. I know that you can't make everyone happy but it's my job to try.

Best and Worst Parts of the Job: Dealing with ignorant people is the worst part of my job. Whether they're customers or employees, it is not fun. When it comes to employees, it's easy to lay it all on the line to them and tell them "This is our policy, and that's how it is." Unfortunately you can't do that with customers. Some people have a sense of entitlement. Customers always want everything for free and often lie to employees to try to get what they want.

Job Tips: You must be diplomatic. By this I mean you can tell someone to go to hell in such a way that they will look forward to the trip. You must like people and be fair. This is just something that comes with life experience and maturity.

Popular Schools offering Retail Management Programs

 
Results:  10
Matching School Ads

Technology changes everything®

You’ve found Ashford University, where school comes to you

Selected Campus Locations:
  • Online

Ready to earn your business degree?

Selected Campus Locations:
  • Online

Abilene Christian University is a national leader in Christian higher education and a place where students, faculty, staff and alumni make a real difference in the world.

Selected Campus Locations:
  • Online

As a student at South University, Online Programs, you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.

Selected Campus Locations:
  • Online

Colorado State University-Global Campus

Colorado State University-Global Campus (CSU-Global) offers career relevant bachelor’s and master’s degree programs for working adults and nontraditional learners.

Selected Campus Locations:
  • Online
Selected Programs:
  • Bachelors in Marketing

What They’re Known For

Founded in 1946 and located in the heart of central New York, Utica College is a regionally accredited, independent, private institution that features many of the advantages of a large university — such as undergraduate and graduate degree options, excellent academics, and outstanding faculty — with the intimacy and high degree of personal attention more closely associated with smaller private institutions.

Selected Campus Locations:
  • Online
Selected Programs:
  • MBA - Cyber Policy

The Secret to Getting Ahead is Getting Started

Selected Campus Locations:
  • National City

At Post University, we believe you shouldn’t have to put your life on hold to further your education.

Selected Campus Locations:
  • Online

Additional Career Stories for Managers

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Managers, including:

Back to Top