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Career Story: Medical Secretary

Medical Secretary

Job Title: Medical Secretary

Education: Dual Degree (B.A.) in Psychology and Linguistics and a Minor in Cognitive Science, The Ohio State University

Previous Experience: I've worked as a accounting assistant for a number of years and then worked as a Patient Care Associate at the OSU Medical Center before I got my current job at the Medical Center

Job Tasks: I provide clinical and administrative support for faculty by assisting with travel arrangements, meetings, conferences, meeting agendas, meeting notes and sorting mail. I create procedures to increase the efficiency of the office processes. I coordinate radiology procedures and clinic visits for six physicians. I manage a multiple line phone system and triages calls to staff, physicians and other offices. I communicate the patient's plan to the referring offices, referring physicians and their patients. I obtain all outside records, pathology reports, x-rays, etc. for the patient's medical record chart. I am responsible for maintaining six physicians' clinic lists, calendars and schedules.

I spend a good majority of the time talking to patients and their referring offices trying to get the patients scheduled for their procedures. The other part of the time I deal with the doctors schedules and calendars and keeping up with everything that they need to be able to do their job.

Best and Worst Parts of the Job: I would say the best part of the job is the environment and the people that I work with. I enjoy talking to and helping out patients.

The worst part of the job is that there isn't as much face-to-face contact with people as I've had with other jobs and if you don't like working on the phone and computer then this might not be for you.

Job Tips:
1. Know how to generally use a computer otherwise you might have lots of trouble.

2. Learn how to interact with other people even when things aren't working out the way they should because figuring out how to work it out is better than getting frustrated over it.

3. You should be a people person and learn to deal with some heartache because, after all, you are working in the health care field and things happen.

Additional Thoughts: N/A

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