Career Story: Medical Secretary In A Doctor's Office

Medical Secretary In A Doctor's Office

Job Title: Medical Secretary

Type of Company: I work for an internal medical practice in a suburb of Boston.

Education: AA, Secretarial Science

Previous Experience: I got a job at a medical lab right out of college and after a few years as a secretary, I was trained to do medical billing as well as phlebotomy work. That experience opened doors to other jobs.

Job Tasks: My main responsibilities are greeting and assisting patients at the front desk. I am responsible for checking in the patients who arrive for their doctor's appointments, verifying their demographics and insurance information and making sure the information we have on file for them is correct. That way everything gets submitted correctly to their insurance companies.

My other duty is to answer the phones, making appointments for patients who are sick or who need to follow up with the doctors regarding medication changes or lab results. I also schedule patients for appointments at the desk. I field requests for information from other doctors' offices when they need to get test results, or office notes, or referral information. I also take calls from local hospitals which call to get in touch with our doctors. The phone is very busy at times.

I am also responsible for the notes the doctors dictate for every patient they see in the office. I make sure these go out to the transcriptionist at the end of each day and keep a log of what we give her that I use to ensure she returns them as well. Other duties that I help with are filing of patient's medical charts and preparing the charts for the next day appointments.

There are about five girls who work in the office. Even though we all have specific duties, we work as a team to help each other out.

Best and Worst Parts of the Job: The best part of my job is working with the doctors and the staff. We just have a good team and work to help each other. The worst part of the job is when the phone constantly rings and you don't have time to finish one message before another one comes in.

Job Tips: Try to get as much knowledge or experience in an office environment as you can; consider taking a medical assistant's course.

Be kind and have patience with others and always try to smile.

Popular Schools offering Medical Office Assisting Programs

Results:  10
Matching School Ads

At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.

Selected Campus Locations:
  • Chula Vista

About Brightwood College

Brightwood College offers accelerated programs that combine flexible schedules and professional instruction to create a rewarding learning experience for individuals focused on gaining the skills for specific careers. Brightwood College is owned and operated by Education Corporation of America.

Selected Campus Locations:
  • Clovis
Selected Programs:
  • Medical Office Specialist

Prepare for an exciting new career at the Milan Institute.

Selected Campus Locations:
  • Visalia

Turn your talents into a career at nationally recognized and accredited Platt College.

Selected Campus Locations:
  • Riverside

American Career College (ACC) offers hands-on training that will prepare students for careers in the healthcare industry at three campuses in Los Angeles, Ontario, and Orange County, California.

Selected Campus Locations:
  • Los Angeles

Choosing a school and a new career path can be a very overwhelming process.

Selected Campus Locations:
  • Panorama City

Since 1888, The University of Scranton has grounded its education in Catholic and Jesuit principles based on intellectual growth and integrity, all of which shape the online master’s and certificate programs.

Selected Campus Locations:
  • Online

San Joaquin Valley College - A Private Junior College.

Selected Campus Locations:
  • Salida

Since 1996, Southern California Health Institute has been dedicated and committed to helping students achieve their dreams by providing an exceptional education that enables them to become skilled and successful manual therapists.

Selected Campus Locations:
  • Reseda

Additional Career Stories for Medical Secretaries

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Medical Secretaries, including:

Back to Top