Career Story: Medical Secretary In A Doctor's Office

Medical Secretary In A Doctor's Office

Job Title: Medical Secretary

Type of Company: I work for an internal medical practice in a suburb of Boston.

Education: AA, Secretarial Science

Previous Experience: I got a job at a medical lab right out of college and after a few years as a secretary, I was trained to do medical billing as well as phlebotomy work. That experience opened doors to other jobs.

Job Tasks: My main responsibilities are greeting and assisting patients at the front desk. I am responsible for checking in the patients who arrive for their doctor's appointments, verifying their demographics and insurance information and making sure the information we have on file for them is correct. That way everything gets submitted correctly to their insurance companies.

My other duty is to answer the phones, making appointments for patients who are sick or who need to follow up with the doctors regarding medication changes or lab results. I also schedule patients for appointments at the desk. I field requests for information from other doctors' offices when they need to get test results, or office notes, or referral information. I also take calls from local hospitals which call to get in touch with our doctors. The phone is very busy at times.

I am also responsible for the notes the doctors dictate for every patient they see in the office. I make sure these go out to the transcriptionist at the end of each day and keep a log of what we give her that I use to ensure she returns them as well. Other duties that I help with are filing of patient's medical charts and preparing the charts for the next day appointments.

There are about five girls who work in the office. Even though we all have specific duties, we work as a team to help each other out.

Best and Worst Parts of the Job: The best part of my job is working with the doctors and the staff. We just have a good team and work to help each other. The worst part of the job is when the phone constantly rings and you don't have time to finish one message before another one comes in.

Job Tips: Try to get as much knowledge or experience in an office environment as you can; consider taking a medical assistant's course.

Be kind and have patience with others and always try to smile.

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