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Career Story: Client Services Manager For A Financial Services Company

Client Services Manager For A Financial Services Company

Job Title: VP - Client Service Manager

Type of Company: I work for a financial services company based in Boston, MA

Education: MBA

Previous Experience: I have been in the financial services industry for 24 years.

Job Tasks: I am responsible for the daily servicing associated with the custody of assets for wealthy individuals. I have 19 people reporting to me who service 36 clients. My client base is made up of registered investment advisors and family offices.

On a day-to-day basis we process trades, wires, and checks for clients. We make sure clients have available cash and make sure their trades are settled appropriately. We ensure all of the daily processing is accurately reflected in the monthly statements received by clients.

In addition to the daily servicing, I am responsible for responding to client inquiries. These can range from new account questions, tax issues, requests for new services, following up on open issues from the team and special requests. In addition to servicing my clients on a daily basis I am responsible for several projects within my division. I am the chairperson for a committee which ensures we have documented procedures across the division. The committee is made up of representatives from all of the business units and we meet bi-weekly to ensure all procedures submitted meet the standard criteria and have been approved by each of the business units. We are also spearheading a clean-up initiative for existing procedures that do not meet the criteria set by the committee. I am also working on a project to roll out a new web-based system for our clients. This includes ensuring all clients have been identified, client user IDs are being set up, training for clients has been arranged, user guides are available, employees have been set up and trained and that all clients receive access to the new system by year end. I am also arranging a conference for our clients. This conference includes participants from our top 20 clients and is a day long event.

Best and Worst Parts of the Job: The best part of the job is I am always busy. The day goes by quickly. I have the ability to control the issues that satisfy my clients. I am allowed to work independently. The other good part of the job is my boss seems to appreciate my work, as does the senior vice-president who runs our division.

The worst part of the job is we have too many meetings which eat up my day and make it difficult for me to find time for my clients.

Job Tips: When starting a career in financial services you need to be willing to work on anything you have the opportunity to be involved in. The more you know, the more valuable you become to the organization. You also need to be willing to become part of the solution. If there is a problem you need to be willing to get involved to fix the problem. Treat your clients, employees and peers the way you would want to be treated. Be responsive! No one wants to be waiting to find out where things stand. Provide constant updates.

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