Manager Of Training Services For A Software Development Company
Job Title: Manager, Training Services
Type of Company: I work for a software development company in Hartford, CT.
Education: BS, Public & Institutional Administration
Previous Experience: I have been involved in customer service throughout my career and that facilitated the transition to training.
Job Tasks: As the Training Manager for my company, I am responsible for developing and implementing a yearly course catalog of training offerings to both internal staff and external client users. My typical day involves training people in the use of our software, answering questions from customers and staff, administering the new employee orientation program, and helping implement other company-wide projects. I oversee a team of training specialists who serve our clients and I regularly meet with department managers to solicit feedback on ways to improve the training program. I also seek comments and recommendations from clients who have attended our training sessions. The internal and external feedback is used to groom and improve our processes and delivery.
Best and Worst Parts of the Job: The best part of my job is working with our customers. I am a people person and it thrills me when I see the "light bulb" go on in the client's head. I try to engage clients so that their experience using the new software is a positive one. The worst part of my job is traveling and being away from my family. I am away from home about one week of every month. Staying in hotels and eating out is not as luxurious as it may seem. Being on the road is tiring.
Job Tips: You must really love teaching people of all skill levels. Patience is key. I would suggest to someone wanting to be in training to take a public speaking course(s) and join an organization such as Toast Masters. Being able to speak in front of small or large audiences will make your delivery of the material more polished and confident. People you train have to believe you and you must be credible.
Additional Thoughts: The most important qualities to have as a Training Manager are patience, tolerance, an ability to manage all types of personalities, strong verbal communication skills.