dcsimg

Lodging Managers picture    Lodging Managers image

Lodging Managers are individuals who are responsible for overseeing the operation of a lodging property (e.g., hotel, motel, inn, boardinghouse, recreational camp, etc.). Their job is essentially twofold: to provide an enjoyable experience for both vacationing families and business travelers; and to ensure that the establishment is run efficiently and profitably. They make sure that the rooms are comfortable, that the food is good, and that the staff is helpful. They also coordinate the activities of one or more departments in the operation of the enterprise. At large hotels, there may be one General Lodging Manager in charge of multiple Assistant Lodging Managers, each being responsible for coordinating the activities of a separate department or function. In smaller hotels, especially those without food and beverage services, one lodging manager may direct all the activities of the property.

Responsibilities

Lodging managers are responsible for the quality, efficiency, and profitability of the hotel or establishment that employs them. They bear ultimate responsibility for the operation of all maintenance functions including housekeeping, office administration, marketing and sales, purchasing, security, and management of staff personnel. Depending on the size of the establishment, the lodging manager may either perform one or more of these operations directly or supervise them. In larger establishments, there are assistant lodging managers who specialize in certain specific operations. Some of these include the following:

  • Financial Managers are responsible for the general financial health of the establishment. They oversee accounting and cash-flow, monitor room sales and reservations, project occupancy levels, and make decisions regarding which rooms to discount and when to offer special rates.
  • Front Office Managers are in charge of the hotel's front desk staff. They are responsible for coordinating room assignments and handling all problems involving bill adjustments. They ensure courteous treatment of guests, resolve problems and complaints, and handle requests for special services.
  • Convention Services Managers are responsible for accommodating meetings, conventions, and special events at the establishment. They meet with representatives of organizations originating the meeting in order to work out details such as the number of rooms to reserve, the configuration of the meeting space, the type of food service options for the meeting, and the audio, visual, or other electronic media that will be required.

In today's world, lodging managers make extensive use of computers to help them perform their duties. Computers are used to track guest services (e.g., bills, reservations, room assignments, etc.) and to set up meetings and special events. Computers are also used to order supplies, including food and beverages. Lodging managers use computers to prepare reports for hotel owners and top-level managers. They also work with computer specialists and other information technology experts to ensure that the hotel's computer systems and communications networks function properly, both for the purpose of serving the hotel operation and also so that the information technology services provided to guests are in working order.

There are a wide variety of daily tasks that a lodging manager will either need to do personally or will need to oversee. A partial list of these tasks would include the following:

  • Set room rates
  • Approve expenditures
  • Ensure that standards for guest service, housekeeping, decor, and food quality are met
  • Allocate funds to various departments within the establishment
  • Develop lodging and dining specials
  • Ensure that the information technology offered to guests is fully functional
  • Work with sales and marketing directors to coordinate the advertising and promotion of the establishment
  • Coordinate holiday or seasonal specials
  • Ensure that all accounting and employee relations matters comply with hotel policy and applicable laws
  • Oversee hiring practices and standards
  • Ensure that training and promotion programs reflect appropriate employee development guidelines

Job Characteristics

Irregular hours are not uncommon in this profession. Lodging managers are often required to work more than 40 hours per week. More often than not, they are on-call and subject to being called back to work at any time. Because hotels and most other lodging establishments are open around the clock, it is very common for managers to work nights or on weekends. The majority of lodging managers work year-round, although those who work at seasonal resort-type properties sometimes need to find work in other hotels or occupations during the off-season.

Lodging managers generally enjoy a good degree of autonomy. The job can be an interesting one from the standpoint of being able to meet people and deal with the public. On the other hand, sometimes guests get angry and must be dealt with. Also, there can be a lot of stress brought about by the pressures of coordinating a wide range of activities while at the same time being expected to turn a profit.

In order to be a good lodging manager, an individual must have an ability to get along with many different types of people in all kinds of situations, even stressful ones. Managers must be detail-oriented and be able to solve problems quickly. Good communication skills are critical in this job, as is an ability to organize and direct the work of others. Knowledge of finances and computers are other important attributes.

Employment Outlook

The U.S. Department of Labor Bureau of Labor Statistics (USDL BLS) projects job growth for lodging managers to progress about as fast as the average for all occupations over the next decade. Employment growth will be fueled by a continual increase in domestic and foreign tourism combined with a steady rate of business travel. Hundreds of new hotels are expected to be built every year. Although some of them may be small enough to not need full-time managers, a significant number will be full-service facilities (including resort, casino, and luxury hotels), which will generate many job openings for managers.

Job opportunities are expected to be best for individuals with previous experience in the food service or hospitality industries. Prospects for employment at upscale hotels and luxury establishments will be best for those with a college degree in hotel or hospitality management.

Lodging and Hotel Management Schools, Certification, and Licensing

To get hired as a lodging manager for a large, full-service hotel chain, an individual will need at least a bachelor's degree. The degree should be in business, hotel management, or hospitality management; however, a liberal arts degree should suffice provided the candidate also has some level of experience in the hospitality field. For smaller-scale establishments, a bachelor's degree may not be necessary. However, even at these places, employers generally require an associate degree or certificate in hotel, restaurant, or hospitality management along with some experience.

Programs in hotel, restaurant, and hospitality management leading to an associate, bachelor, or graduate degree are available at many community colleges, junior colleges, and universities. There are also certificate programs and other types of hospitality management programs offered by technical institutes, vocational schools, and other academic institutions. These programs include instruction in hotel administration, marketing, accounting, housekeeping, economics, food service management, and hotel maintenance and engineering. Computer training is an increasingly important part of hotel management training due to the widespread use of computers in many facets of the profession.

The Educational Institute of the American Hotel and Lodging Association has established a Lodging Management Program which is now being offered at hundreds of high schools nationwide. This two-year program targets high school juniors and seniors who gain an introduction to the lodging industry and learn management principles. Upon completion, participants earn a professional certification designated as "Certified Rooms Division Specialist (CRDS)". Many colleges and universities recognize this program and grant participants credit towards a postsecondary degree in hotel management.

Various hotel and lodging associations offer voluntary certifications. In order to earn one, candidates typically need to demonstrate completion of a certain amount of coursework and a certain number of years of experience. In addition, candidates usually need to take and pass one or more qualifying examinations. One prominent industry certification is the "Certified Lodging Manager (CLM)" credential awarded by the American Hotel and Lodging Educational Institute.

Resources

Major Employers

More than half of all lodging managers are self-employed. Most of these are owners of small hotels or bed-and-breakfast inns. Those who are not self-employed generally work for hotels and motels or for other providers of rooms and shelter in the traveler accommodation industry. A small percentage of managers work for companies that manage hotels under contract.

Schools for Lodging Managers are listed in the column to the left.

Metro Areas Sorted by Total Employment for
Lodging Managers

Listed below are the 10 largest metro areas based on the total number of people employed in Lodging Managers jobs , as of 2016

     
Metro Area Total Employment Annual Mean Salary
Los Angeles-Long Beach-Anaheim 1,230 $59,680
Orlando-Kissimmee-Sanford 760 $79,370
Miami-Fort Lauderdale-West Palm Beach 750 $73,470
Dallas-Fort Worth-Arlington 740 $54,910
San Francisco-Oakland-Hayward 660 $76,040
Tampa-St. Petersburg-Clearwater 630 $51,120
Houston-The Woodlands-Sugar Land 530 $58,870
Las Vegas-Henderson-Paradise 430 $78,050
Seattle-Tacoma-Bellevue 400 $56,570
Detroit-Warren-Dearborn 370 $67,590

Compare Total Employment & Salaries for Lodging Managers

Use our handy tool to see what employment and salary numbers look like for two different metro areas

Select State
Select Metro Area 1
Select Metro Area 2
Employment
Salary

Total employment and salary for professions similar to lodging managers

Source : 2016 Occupational Employment Statistics, Bureau of Labor Statistics, U.S. Department of Labor, BLS.gov

Most Popular Industries for
Lodging Managers

These industries represent at least 1% of the total number of people employed in this occupation.

Industry Total Employment Percent Annual Median Salary
Hotel And Accomodation 29,560 91% $45,200
Office Services And Staffing 700 2% $54,360
Real Estate 590 1% $42,150
Education 360 1% $55,320
Government 340 1% $55,890
Click the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab.
Click the Request Info buttons to request more information from a representative at the school.
 
Results:  10
Matching School Ads
Programs
  • Hotel & Restaurant Management (BS)
  • Hospitality & Restaurant Business Management (D)
  • Hospitality Food & Beverage Management (BS)
  • Online and ground-based program areas include Fashion Marketing and Management and more.
  • Students can study branding, event management, and public relations to help them prepare for a marketing career
  • Course topics include Fundamentals of Business, Brand Strategy, Project Management, and Principles of Market Research
  • Over 50 locations nationwide, with a student support team dedicated to helping students grow
  • Join our next Open House on 10/21 (10/28 @ select locations)!
Programs
  • B.S. in Hospitality Management
  • Ready to earn your business degree? If you identify with at least one of the statements below, GCU could be a good fit for you!
  • I have worked in the business field for a number of years and want to further my education in order to qualify for promotions, leadership positions, and salary increases.
  • I am graduating from high school and am interested in pursuing a career in a business field, but I first need the skills experience.
  • I am interested in a Bachelor's, Master's or Doctoral degree in my specialized business area of focus.
  • I want flexible course offerings, such as the option of 100% online, evening or campus classes.
  • I need a university that provides quality educational offerings through academic excellence and real-world relevance. Does this sound like you? Apply today!
Programs
  • BA Service Management - Restaurant Enterprise Management Specialization
  • BA Service Management - Hospitality Enterprise Specialization
  • BA Service Management
  • Earn your degree online from Ashford University!
  • Choose from Undergraduate and Graduate classes
  • Business, Health Care, Psychology and Liberal Arts programs to choose from
  • Apply Now! Classes begin every Tuesday!
Programs
  • Master of Science in Hospitality and Tourism Management

Founded in 1869 as a land-grant school, the University is known today for its prolific faculty as well as a record of distinguished research and achievement in aerospace, engineering, technology, science, and math.

Programs
  • Service Sector Management (MS)
  • Designated as a 2015 Military Friendly® School by Victory Media, publishers of G.I. Jobs®.
  • Each program is designed to instill the knowledge, ethical values, and interpersonal skills of professional practice and to foster values of social responsibility.
  • Offers several flexible learning options, including a blended format that combines campus and online learning.
  • Several scholarship opportunities are available for students who qualify.
  • Features a competency-based MBA program that allows students to test out of subjects based on prior professional experience.
camnpus icon
Orange
Request Info
Programs
  • Hotel & Restaurant Management
  • Travel Agent
  • Wedding Planner
  • A private, accredited distance learning college based in Norcross, Georgia founded in 1987.
  • Ensures that service members, their spouses and veterans can maximize their military education benefits.
  • Gives students the option to customize monthly payments to fit their budgets and lifestyle.
  • Offers all-inclusive tuition: textbooks, learning materials, and academic support are covered in the cost.
  • Allows alumni to enroll in any future program at a reduced rate.
Programs
  • Ph.D. Organizational Leadership
  • Designated a 2015 Military Friendly School by Victory Media for the 4th consecutive year.
  • Listed on the President’s Higher Education Community Service Honor Roll in 2013, for the sixth consecutive year.
  • Links students to hundreds of training opportunities ( beyond their traditional internships and practicum) at their many “partner agencies” in each of their local communities. 
  • Accredited by the Western Association of Schools and Colleges (WASC).
Programs
  • MS - Organizational Leadership
  • The first and only 100% online, fully accredited public university in the United States
  • No set class times or locations
  • Affordable tuition, guaranteed not to increase as long as you are enrolled
  • Accelerated eight-week terms
  • Classes start every month
Programs
  • MBA - Insurance and Risk Management

Utica College, founded in 1946, is a comprehensive private institution located in upstate central New York.  The College offers regionally accredited online certificates, bachelors, masters, and doctoral degrees in healthcare, cybersecurity, financial crime, nursing, physical therapy, business, criminal justice, and data science.  All courses are taught by credentialed, highly experienced faculty with significant and ongoing accomplishments in their respective fields.

Programs
  • Master of Science in Agile Project Management
  • Graduate Certificate in Agile Project Management
  • Graduate Certificate in Project Monitoring and Evaluation

At American University, our smart, passionate and engaged students and faculty focus their knowledge to create meaningful change. Our strengths in international service and public affairs inspire our sense of social responsibility and a dedication to cultural and intellectual diversity. We’re defined by our global perspective, practical idealism and a dedication to public service.

 

American University is a private, college-centered research university located in the nation’s capital. It was chartered by the United States Congress in 1893 to build public service, and is now home to a prestigious faculty, guest speakers and visiting world leaders who are influential practitioners and prominent thought leaders.

We have some additional detailed pages at the state level for Lodging Managers.

Numbers in parentheses are counts of relevant campus-based schools in the state; online schools may also be available.

Back to Top