dcsimg

Office machine repairers complete a variety of tasks on the job. These vary from installing and fixing electronic and manually-operated office machines to maintaining fax machines, copy machines and other types of equipment. Being analytical and hands-on are definite parts of the field. That's why office machine repairers should be comfortable using a wide range of tools, including the multimeter, which provides information about current, voltage and resistance, as well as circuit boards, cable accessories, and signal generators.

Individuals interested in the field also should have patience, persistence, and the ability to troubleshoot. Skills for the field can typically be gained by taking classes at a community college, vocational school or even by learning on the job. In some related fields, completion of a certificate program could be beneficial.

Responsibilities of Office Machine Repairers

The job expectations for the office machine repairer can vary, depending on whether they work for themselves or someone else and the type of machinery they are knowledgeable about. In general, their responsibilities include:

  • Traveling to a customer's workplace to service office machines
  • Talking with customers to figure out the scope of an equipment issue or problem
  • Troubleshooting and fixing mechanical or electronic issues
  • Ordering needed parts for repair
  • Installing, integrating or updating these parts to bring a piece of equipment back to functionality
  • Reassembling equipment after taking it apart
  • Keeping up with new technologies that affect the types of equipment they repair

Office Machine Repairer Job Characteristics

Office machine repairers typically work at a customer's place of business or may bring things back to their repair shop for further work. Here's what to expect on the job:

  • Office machine repairers may need to work weekends or evening hours to accommodate the needs of customers.
  • Some of the equipment that they work on may be located outdoors.
  • The job may entail lifting heavy equipment or working in awkward positions.
  • When office machine repairers work indoors, it is typically in well-ventilated areas since some machinery needs to be in a climate-controlled environment.

Skills that make for a good office machine repairer include:

  • Attention to detail
  • Dexterity
  • Good communication
  • Trouble-shooting abilities
  • Analytical reasoning

Office Machine Repairer Salary and Career Information

The Bureau of Labor Statistics (BLS) reports the following information about office machine, computer, and automated teller repairers nationwide:

  • Total Employment: 110,940 in 2014
  • Job Growth: 4%, from 2012 to 2022
  • Average Salary: $38,450 in 2014

Job opportunities could be best for those with training in electronics, according to the BLS. That said, individuals working in Washington, D.C., Alaska, Massachusetts, New Jersey and Rhode Island had the highest mean annual wages, all above $44,000. Those who want to advance in their career may be able to train other entry-level workers or take on supervisory or management roles.

Education, Certification and Licensing

College courses can help students to enter the field of office machine repair, but a college degree is usually unnecessary. Training also can occur on the job, particularly as new methods or technologies become available. Individuals enrolled in college courses can learn learn about:

  • Computer/digital technology
  • Electronics
  • Trouble-shooting repairs
  • Mechanical configurations and circuit boards

Certification can be found through an organization like ETA International, which offers a variety of credentialing, including in basic electronics, such as Associate Electronics Technician (CETa) and Apprentice (APP). Certification also can be found through equipment vendors and through organizations like the International Society of Certified Electronic Technicians, CompTia and even Hewlett-Packard.

Licensing is not required in the field, but many professionals become highly qualified simply by working in office machine repair for a lengthy amount of time and gaining experience with a variety of machines and new technologies.

Major Employers of Office Machine Repairers

  • Electronics and appliance stores
  • Office supply stores
  • Electronic and precision equipment repair shops
  • Wholesalers of professional and commercial equipment and supplies
  • Self-employment

Resources for Office Machine Repairers

  • Electronics Technicians Association International
  • International Society of Certified Electronics Technicians
  • Association of Computer Repair Business Owners

Sources:

  1. Computer, ATM, and Office Machine Repairers, Bureau of Labor Statistics, Occupational Outlook Handbook, Jan. 8, 2014. http://www.bls.gov/ooh/installation-maintenance-and-repair/computer-atm-and-office-machine-repairers.htm#tab-6
  2. Computer, Automated Teller, and Office Machine Repairers, Bureau of Labor Statistics, Occupational Employment Statistics, May 2014. http://www.bls.gov/oes/current/oes492011.htm
  3. Computer, Automated Teller, and Office Machine Repairers, O*NET OnLine, 2015. http://www.onetonline.org/link/summary/49-2011.00
  4. ISCET Certification Exams, International Society of Certified Electronics Technicians, http://www.iscet.org/certification/exams.html

Office Machine Repairers Skills

Below are the skills needed to be office machine repairers according to their importance on the scale of 1 to 5 (1 being lowest and 5 being highest) and competency level on a scale of 1 to 7 (1 being lowest and 7 being highest).

   
Skill NameImportanceCompetence
Repairing3.623.12
Active Listening3.623
Critical Thinking3.53.12
Troubleshooting3.383.25
Complex Problem Solving3.383.12

Office Machine Repairers Abilities

Below are the abilities needed to be office machine repairers according to their importance on the scale of 1 to 5 (1 being lowest and 5 being highest) and competency level on a scale of 1 to 7 (1 being lowest and 7 being highest).

   
Ability NameImportanceCompetence
Near Vision3.883.88
Oral Comprehension3.753.62
Oral Expression3.623.75
Problem Sensitivity3.623
Finger Dexterity3.53.38

Office Machine Repairers Knowledge

Below are the knowledge areas needed to be office machine repairers according to their importance on the scale of 1 to 5 (1 being lowest and 5 being highest) and competency level on a scale of 1 to 7 (1 being lowest and 7 being highest).

   
Knowledge AreaImportanceCompetence
Computers and Electronics4.345.3
Customer and Personal Service4.013.9
Mechanical3.643.86
Engineering and Technology3.093.34
English Language3.042.6

Office Machine Repairers Work activities

Below are the work activities involved in being office machine repairers according to their importance on the scale of 1 to 5 (1 being lowest and 5 being highest) and competency level on a scale of 1 to 7 (1 being lowest and 5 being highest).

   
Work ActivityImportanceCompetence
Repairing and Maintaining Electronic Equipment4.634.88
Making Decisions and Solving Problems4.374.84
Communicating with Persons Outside Organization4.294.17
Interacting With Computers4.113.85
Inspecting Equipment, Structures, or Material43.72

Office Machine Repairers Work styles

Below are the work styles involved in being office machine repairers according to their importance on the scale of 1 to 5 (1 being lowest and 5 being highest).

   
Work StyleImportance
Attention to Detail4.48
Analytical Thinking4.29
Independence4.12
Dependability4.09
Persistence4.08

Metro Areas Sorted by Total Employment for
Office Machine Repairers

Listed below are the 10 largest metro areas based on the total number of people employed in Office Machine Repairers jobs , as of 2017

   
Metro AreaTotal EmploymentAnnual Mean Salary
Dallas-Fort Worth-Arlington4,880 $39,360
Los Angeles-Long Beach-Anaheim3,610 $46,170
Houston-The Woodlands-Sugar Land2,930 $38,150
San Francisco-Oakland-Hayward2,290 $42,340
Atlanta-Sandy Springs-Roswell1,750 $34,910
Seattle-Tacoma-Bellevue1,750 $52,530
Miami-Fort Lauderdale-West Palm Beach1,710 $36,600
Orlando-Kissimmee-Sanford1,460 $41,390
Phoenix-Mesa-Scottsdale1,360 $36,610
Austin-Round Rock1,120 $35,570

Compare Total Employment & Salaries for Office Machine Repairers

Use our handy tool to see what employment and salary numbers look like for two different metro areas

Select State
Select Metro Area 1
Select Metro Area 2
Please select State, Metro Area 1 and Metro Area 2
Select different Metro Areas
Employment
Salary

Total employment and salary for professions similar to office machine repairers

Source : 2017 Occupational Employment Statistics and 2016-26 Employment Projections, Bureau of Labor Statistics, BLS.gov; O*NET® 22.1 Database, O*NET OnLine, National Center for O*NET Development, Employment & Training Administration, U.S. Department of Labor, onetonline.org

Click the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab.
Click the Request Info buttons to request more information from a representative at the school.

We have some additional detailed pages at the state level for Office Machine Repairers.

Numbers in parentheses are counts of relevant campus-based schools in the state; online schools may also be available.